It’s been just two weeks since I got my very new laptop (Samsung RV410 Notebook) delivered. With so much of excitement I updated my status on August 23rd saying “Laptop! :D - Samsung Notebook and its Black \m/”. Oh Mon dieu, looking at it one will surely get allured. Alas! it’s all in vain. I do not know whether it’s my bad luck, the very next day I had to give it to the Samsung Service Centre ( Sun infoTech) in Kodambakam , as there were some problem in booting. I was asked to collect it the next week, when asked for a reason they said there is some HARD-DISK problem! And things have to be changed in OS. I was astounded. What nonsense? A brand new laptop which was delivered yesterday and next day it has some internal problems?? Atrocious! Plus, the SAMSUNG customer service is PATHETIC… made to run here and there everyday (Travel charges, phone charges). On top of all they still don’t have a proper answer or a reason as to why it has happened- very clever at diverting the topic when asked about the reasons and for re-imbursements. One should learn from these people as “how to behave rude” too. After hearing lots of awesome things about SAMSUNG, now I get a very poor impression on it. I’m sorry SAMSUNG there’s no other go, I’m sharing my experience I had with you, to the world and it’s high time that this issue reaches the consumer’s court! Au Revoir J.
